Resolution Health Support Workers (RHSW) Services
Anishinabek Consultants Inc. is contracted by First Nations and
Inuit Health Branch to deliver Resolution Health Support Worker
Services to former students of Indian Residential Schools in the
Manitoba Region. We deliver these services through 3 Resolution
Health Support Workers that are available to claimants in ADR
hearings and/or Form Filling sessions.
Summary of the Resolution Health Support Workers (RHSW) Services
Purpose
To provide a variety of flexible "front-line" safety support
and coordination services directly to Indian Residential Schools
(IRS) claimants involved in the Alternative Dispute Resolution
(ADR) or court processes;
The RHSW service can be accessed at any stage of the ADR or court
process (completion of an ADR application form, hearing, court
events, etc.)
Roles and Responsibilities
Provide emotional support to IRS claimants during all phases
of the resolution process with a focus on ADR and litigation processes
when requested (e.g. on-the-scene emotional support and/or telephone
follow up);
Identify claimant support needs offered within the IRS Mental
Health Support Program;
Refer IRS claimants to existing community services and supports;
When possible, remind claimants of their scheduled ADR or court
events and inform claimants that they may bring a support person
to their hearing session (funded by Indian Residential Schools
Resolution Canada (IRSRC) as part of their ADR process);
Provide a liaison role between Health Canada, IRSRC and Aboriginal
communities in raising awareness about the National Resolution
Framework and the services available through the IRS Mental Health
Support Program (as described on the first page of this Bulletin)
and support the needs of former students; and Communicate with
Health Canada in order to identify high claimant activity areas
and emergency situations.
Activities to Date
Respond to claimants in distress and refer them to the IRS Help
Desk, National IRS Crisis Line or Health Canada IRS Regional Coordinator;
Attend IRSRC outreach/information workshops, commemoration events,
discovery hearings and adjudication hearings;
Accompany Form Fillers (a trained person who assists a former
student in filling out the ADR application form) to ADR application
workshops and provide emotional support to claimants;
Respond to calls from IRSRC Resolution Managers and outreach staff,
plaintiff's counsel, Adjudication Secretariat staff, Health Canada
Regional Coordinator, Form Fillers, etc.;
Prepare activity reports, participate in regular RHSW teleconference
calls; network with Aboriginal groups, communities and Aboriginal
Healing Foundation (AHF) funded projects.
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